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VERSION:2.0
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BEGIN:VEVENT
UID:244539imp
DTSTAMP:20260521T013623Z
DTSTART:20260803T200000Z
DTEND:20260803T205300Z
LOCATION: Your Desk
SUMMARY: ProActive Response Group De-Escalation Training WEBCAST
DESCRIPTION: In today's workplace\, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills\, others may become heated and\, in some instances\, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues.
CLASS:PUBLIC
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