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VERSION:2.0
PRODID:
BEGIN:VEVENT
UID:244981imp
DTSTAMP:20260520T220702Z
DTSTART:20270215T210000Z
DTEND:20270215T215300Z
LOCATION: Your Desk
SUMMARY: ProActive Response Group De-Escalation Training WEBCAST
DESCRIPTION: In today's workplace\, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills\, others may become heated and\, in some instances\, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues.
CLASS:PUBLIC
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END:VCALENDAR