Quality Management and Benchmarking FLEXCAST

Overview

This course covers pervasive topics concerning quality management systems, such as total quality management, benchmarking, and the ISO standards. A pervasive consideration is the pursuit of quality in all aspects of the organization’s activities. Benchmarking and TQM are aspects of the modern approach to quality. Quality management has been recognized by the International Organization for Standardization, which has issued quality assurance standards.

Highlights

Quality management and benchmarking. Principles of TQM. Two different views concerning optimal quality costs. Quality cost and performance reports. APQC’s benchmarking methodology. Benchmarking code of conduct. Basic requirements of an ISO QMS.

Prerequisites

None.

Designed For

CPAs, CFOs, controllers, leaders, and managers.

Objectives

Identify the difference between quality of design and quality of conformance. Recognize major components of Total Quality Management. Identify the different types of quality costs. Recognize major quality standards and different techniques for measuring quality. Recognize the benefits and characteristics of a benchmarking program to improve overall quality.

Preparation

None.

Notice

This is a FlexCast (no exam required) and may be viewed only Monday - Saturday, 5am - 5pm PT. You may take up to one year from the date of purchase to complete the course. Pause your FlexCast and resume at a convenient day during the hours above. Partial credit for 2+ credit courses: If you are unable to complete the course in one sitting, partial credit can be awarded (minimum of one credit). To earn the remaining credits, you must return later and start the course from the beginning. Use chat to ask questions of a subject matter expert during the program.