As CPAs we are known more for our technical skills than our soft skills. I regularly remind myself to apply the LATTE sequence in serving clients and working with our team. Good customer service and the development of soft skills doesn’t happen overnight. It requires a commitment to lifelong learning and going outside of the accountant’s stereotypical comfort zone—regularly.

Would you believe that pinball and accounting have a lot in common? Just ask Allison McClure, CPA and aspiring pinball wizard.

The business model of CPA firms is being transformed by technology. For decades, the CPA firm business model has been “effort determines value.” Now, we need to look for a more subjective value model that allows for different levels of service.

Some people believe that the Tax Cuts and Jobs Act of 2017 (TCJA) was the biggest tax reform since 1986. Big is a subjective term, but I can confidently assert that the TCJA is a more difficult tax reform to implement than the 1986 Tax Reform Act (TRA), says Chris Hesse, CPA.

A technology- and data-focused practice analysis will determine the topics that are most relevant to today’s newly licensed CPAs.