ProActive Response Group De-Escalation Training WEBCAST
Overview
In today’s workplace, employees are faced almost daily with customers or teammates that may have needs or concerns that we are forced to handle. Though many of these situations are easily dealt with through simple communication skills, others may become heated and, in some instances, violent. Today we will discuss healthy ways to de-escalate a wide variety of potential issues.
Highlights
Definition of de-escalation. Recognizing anger. Situational awareness. LOWLINE technique. MR EBS technique. Posturing. Controlling the environment.
Prerequisites
None.
Designed For
Anyone in the workplace.
Objectives
Understanding de-escalation. Techniques to de-escalate when violence is less likely. Techniques to de-escalate when initiator is volatile or unpredictable
Preparation
None.
Notice
None.
Leader(s):
Leader Bios
Chad Ayers, BPN Inc
Chad Ayers served as a Sheriff’s Deputy for Greenville County in South Carolina for 12 years. During his time as a Deputy in Greenville County, Chad worked undercover in numerous federal and state investigations, performing in high-pressure environments. Chad was a member of the SWAT team, where he served as an assistant team leader. He is experienced in hostage negotiations and rescue as well as active shooter events. Chad also assisted in the creation and implementation of the Greenville County Sheriff’s Office active shooter response program. During his tenure as a Deputy, Chad received numerous awards and commendations. In 2006, he was named Greenville County Sheriff Rookie of the Year. In 2008, Chad received a Distinguished Service Award, and in 2009, he was awarded two Letters of Commendation for undercover work. He was the recipient of the Greenville County Sheriff’s Medal of Valor in 2011 and 2012. On January 21, 2016, Chad received the 2015 Sam Simmons Award which is given to the top Deputy in Greenville County. Chad is a 2006 graduate of the University of South Carolina with a Bachelor of Arts degree in Criminal Justice and a 2006 graduate of South Carolina Criminal Justice Academy where he received the academy’s top award, the J.P. Strom Award, given to the graduate with the highest academic average. Chad starred in season one of A&E TV’s Emmy-winning documentary LIVEPD.
Non-Member Price $59.00
Member Price $39.00