CPE & Event Catalog

Profit maximization and marginal analysis. Differential calculus. Constrained optimization. Marginal analysis vs incremental analysis. Demand and revenue. Supply function. Types of forecasts, and more.

Business cycle. Gross domestic product. Leading indicators. Coincident indicators. Lagging indicators. Labor-related indicators. Retail sales indicators. Personal income and outlay indicators. Housing and construction indicators. Manufacturing indicators. Price and inflation indicators. Federal reserve reports.

Common economic terms. Planning concerns and implications. Product concept. Elasticity of demand. Supply. Activity based costing. Economic value added.

Work related education expenses. Deduction for student loan interest. Qualified tuition programs. Qualified higher education expenses.

Overview of how firms and businesses currently use automation and outsourcing. Discussion of the management and regulatory compliance issues with offshore and onshore outsourcing use in small and mid-size organizations. Review of which tasks are best suited for offshoring, which solutions are best for onshore outsourcing, and which solutions can be solved with technology. Discussion of specific solution providers which provide solutions for tax and accounting firms as well as internal accounting departments.

Effective communication as a business professional. Choosing appropriate words. Planning, and constructing professional compositions for all circumstances. Preparing personal resumes and application letters. Reporting. Listening and creating oral presentations. Technology in business communication.

Collection tactics. Collection agency. Litigation and bankruptcy tactics.

The basic stages of a turnaround. Turnaround actions. Security interests and collection options. Turnaround legal considerations. The bankruptcy option. The bankruptcy process. Bankruptcy rules.

Effective customer service. The cost of a lost customer. Engage employees. Know the product. Collect information about customers. Get rid of the revenue-first mindset. The multi-lingual conundrum. Customer service metrics.

Effective decision making. Problem solving. Cognitive biases. Stereotypes. Values.

Effective decision-making. Examples of difficult decisions.

Overview of training. Instructional systems design. Training preparation and interaction.

Elements of effective feedback. Proper feedback delivery. Successful feedback seeking.

Innovation theory. Innovation strategy. Innovation development. Excessive innovation effects. Innovation metrics.

Effective internal controls for small businesses.

Leadership and management. Credibility. Leadership based on traits and skills. Path-goal theory. Transformational leadership. Followership. Negative leadership. Leadership training.

Negotiation concepts. Negotiator skills and characteristics. Negotiation preparation. Negotiation tactics. Dealing with failing negotiations. Negotiation outcomes. Employee negotiations. Supplier negotiations. Negotiation measurement.

The importance of sales forecasting. Problems with sales forecasting. Characteristics of the market. Sales forecasting techniques. The forecasting process. Excel forecasting tools. Forecast evaluation.

Positioning of sales within the marketing mix. The sales manager position. The salesperson position. Types of sales strategies. The sales goal breakdown. The sales team. Managing sales opportunities. Managing existing accounts. Types of selling models. Customer relationships. Types of sales force structures, and more.

Effective time management. The time log. The time management plan. Swap tasks. The cost of your time. Dealing with email. The break strategy. Working from home.