CPE & Event Catalog

Effective customer service. The cost of a lost customer. Engage employees. Know the product. Collect information about customers. Get rid of the revenue-first mindset. The multi-lingual conundrum. Customer service metrics.

Effective decision-making. Examples of difficult decisions.

Overview of training. Instructional systems design. Training preparation and interaction.

Innovation theory. Innovation strategy. Innovation development. Excessive innovation effects. Innovation metrics.

Effective internal controls for small businesses. Koss corporation.

Leadership and management. Credibility. Leadership based on traits and skills. Path-goal theory. Transformational leadership. Followership. Negative leadership. Leadership training.

Negotiation concepts. Negotiator skills and characteristics. Negotiation preparation. Negotiation tactics. Dealing with failing negotiations. Negotiation outcomes. Employee negotiations. Supplier negotiations. Negotiation measurement.

The importance of sales forecasting. Problems with sales forecasting. Characteristics of the market. Sales forecasting techniques. The forecasting process. Excel forecasting tools. Forecast evaluation.

Positioning of sales within the marketing mix. The sales manager position. The salesperson position. Types of sales strategies. The sales goal breakdown. The sales team. Managing sales opportunities, and more.

Effective time management. The time log. The time management plan. Swap tasks. The cost of your time. Dealing with email. The break strategy. Working from home.

The accounting, reporting, and performance issues associated with the attest services of compilations and reviews.

Five attributes of an audit finding. Improve finding's presentation. Techniques for a finding's results. Techniques to develop recommendations.

Employee onboarding.

Employee retention credit guidance. ERC first wave. Full or partial suspension. Telework. Supply chain disruptions. Gross receipts. Qualified wages. Claiming ERC.

ERC Voluntary Disclosure Program (VDP) Eligibility. ERC VDP terms. ERC VDP process. ERC VDP consideration.

The various types of stock compensation plans.

The Volunteer Classification Settlement Program .

Risk management. Treasury risk management. Sales and marketing risk management. Supply chain risk management. Production and distribution risk management, and more.

Best practices for enterprise-wide risk management.

Accounting for broadcasting. Accounting for cable television. Accounting for films. Accounting for music.